Frequently Asked Questions
Everything you need to know about your Silvermine shopping experience.
What materials are used in Silvermine jewelry?
We specialize in premium 925 Sterling Silver, often accented with 18k gold plating or ethically sourced gemstones to ensure lasting quality and shine.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they arrive damaged.
How do I care for my silver jewelry?
To maintain brilliance, avoid contact with perfumes and chemicals. Store your pieces in a cool, dry place and clean them gently with a soft microfiber cloth.
Do you offer a warranty on your products?
Yes, every Silvermine purchase includes a 6-month warranty covering manufacturing defects. This does not cover accidental damage or natural wear and tear.
Can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.